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This guide takes you from a new account to your first order on its way to the customer. You create your account, set up your company, create an order, receive it at the warehouse, plan the route and send it to your driver. Count about 30 minutes.

Services are the extras you offer on top of the delivery: assembly, installation, a third-floor walk-up, white-glove unpacking. You add them to an order, and the driver records in the app whether each service was done.

With automatic dispatch on, Dropioo sends every route planned for the day to its driver at a set time, early in the morning. You plan the evening before; the routes are on the phones when your drivers wake up.

Merchants are the shops and companies you deliver for. Add them yourself, invite them to their own merchant portal, and accept the partnership requests they send you.

Add a driver to your fleet, send them their activation code, and enable or disable their access to the driver app.

Add a vehicle to your fleet so you can give it to a driver as their default vehicle and use it when you plan routes. It takes a minute.

Skills describe what a driver can do or is certified for: fragile goods, two-person delivery, refrigerated loads, a heavy-vehicle licence. You add a skill once, give it to drivers, and require it on the orders that need it. AI planning then takes the skill into account when it chooses the driver.

Live tracking shows your drivers on the map while they are on the road, with their position, their route and the state of each stop.

The Activity statement lists, stop by stop, what a driver did over a period: delivered, partial, failed, skipped, with the services done and the time spent. Use it to check a day, answer a customer, or prepare the driver's pay.

Create a delivery order from the form: recipient, address, products and packages, services and delivery windows. Use it when an order comes in by phone or email. To create many orders at once, see Importing Orders from a File

Create many orders at once from a spreadsheet: up to 500 rows per file, in .csv, .xls or .xlsx. Dropioo checks every row before it creates anything.

Orders that your partner merchants send from their portal do not enter your planning by themselves: they wait in Pending Approval until you approve or reject them.

Group the day's orders into routes, with the AI optimizer or by hand, then send each route to its driver's phone.

Add a late order to a route that already exists, or add a quick stop (a pickup or a drop-off) without creating a customer order.

Sometimes a route cannot run as planned: the driver refuses it before loading, the driver cannot finish it, or you call it off. Here is what the console shows and what to do.

When a delivery fails, the order shows why and what to do next. Bring the package back, then reschedule the order or cancel it.

Add a warehouse and organize it in zones and storage locations (bins), so your team knows where each package is stored. You do this once per warehouse; receiving and loading are then daily tasks.

When packages arrive at your warehouse, receive them in Dropioo. An order can be planned onto a route only once its packages are received. You can scan the packages from the warehouse inventory, or receive a whole order from its row.

Before a route leaves, its packages go from the shelves into the vehicle. From the console, the warehouse team picks each package, checks where it is stored and records it as loaded onto the route. The loading progress shows what is still missing.

A package that could not be delivered comes back to the depot as a return. Receive it, decide what happens next, and hand it back to the merchant if needed. Packages that arrive without a usable label go to the unidentified zone until you find their order.

The Dashboard is the first screen after you sign in. Its top half is always about today: what is moving and what needs you now. Its bottom half follows the period you choose.

Analytics gives the full picture of a period: success and punctuality, trends, drivers, zones, merchants, the hours you deliver, and the long run.

Your carrier delivers with Dropioo. When your driver starts the delivery of your order, you receive a text message (and an email if the sender has your address) with a link to follow it live.

Once your order is delivered, your tracking page shows the proof the driver recorded at your door.

Once your order is delivered, you can rate your driver from your tracking page. Your rating helps the carrier improve every delivery.

Your carrier keeps you informed by text message, and by email when the sender has your address. Each text message starts with the carrier's name. Here is what you can receive, and when.

If nobody can receive your parcel, the driver records the reason (for example, you were absent) and brings the parcel back to the depot. Nothing is lost: the carrier decides with the sender what comes next.

Create your account on the merchant portal, confirm your email address, then fill in your business details in the welcome wizard. The portal is at merchant.dropioo.com.

Your profile tells your carriers who you are, who to call and where to pick up your orders. You filled part of it in the welcome wizard; complete or correct it at any time in Settings.

Your delivery partner is the carrier that delivers your orders. You need at least one active partner before you can submit orders. Either the carrier invites you, or you send it a request with its carrier code.

Send a delivery order to one of your carriers from a four-step form. The order waits in Pending Approval until the carrier approves it. To send many orders at once, see [Importing Orders from a File].

Send up to 500 orders at once from an Excel or CSV file. The import runs in five steps, Partner, File, Columns, Review and Results, and nothing is created before the last one.

Follow each order and each package from the moment you submit it until it is delivered: its status, where it is, its history, its labels and, once delivered, the proof of delivery.

When a package cannot be delivered, or the customer sends it back, it becomes a return. Follow your returns in Returns and tell the carrier what to do with each package.

Change your password, read your notifications and sign out. Your business details are covered in [Setting Up Your Merchant Profile]

Decide which text messages, emails and push notifications Dropioo sends to your customers, your drivers and your team, and set the name your SMS start with.

Dropioo keeps your customers informed by text message (SMS) and by email, at a few precise moments only. This page lists each message so your team can answer customers' questions.

The notification center collects what happens on your deliveries: failed or partial deliveries, a driver who refuses or finishes a route, a merchant who sends an order or a partnership request. Each notification takes you to the right screen.

See your trial or subscription, choose a plan, manage your card, cancel or resume, and download your invoices. Billing applies to your carrier account; prices are in Canadian dollars (CAD).

Every delivery leaves a proof: who received it, when, where, with photos and, if the customer signed, a signature. Use it to answer a customer or a merchant who asks.

Give each member of your team their own account, with a role that opens only the screens they need. Roles group permissions; users get one role each.

Update your own details and your company's, find your carrier code for merchants, and change your password.

The Dropioo Driver app has no password: you activate it once with your phone number and a 6-digit activation code sent by your company.

The Orders tab is your home screen. It shows your route of the day, the next ones, and the deliveries you already made.

If you cannot do a route you received, or if you will be late, tell dispatch from the app. You can hand a route back only before you start loading it.

Before you leave, load every package of your route by scanning its label. The app checks each package belongs to your route.