Checking a delivery's proof and failure photos

Open the proof of a delivered order

1. In Plan & dispatch, open the order (its code, or ⋮ > View details). From the order's ⋮ menu, Delivery proof opens the proof directly.

2. The green block at the top reads Delivered on <date>, with the driver, the name of the person who received the package, and how many packages were delivered.

The Proof of delivery card shows:

• the photos (and videos) taken at the door; click one to open it full size, Open POD (images) opens them all;

• Received by: the name the driver entered (required as soon as a package is delivered);

• Captured at and Position: when and where the proof was taken;

• the signature, when the customer signed.

Delivery performance gives when the stop started, how long it took and the distance.

Partial deliveries and failures

• A partial delivery reads N of M packages delivered: the proof covers the delivered packages.

• A failed package keeps its own photos. They are not in the order's proof: open the package (click its code) to see Photos of this failure. See [Following Up a Failed Delivery and Rescheduling an Order](../../03-routes-orders/07-following-up-a-failed-delivery/en.md).

Who else sees the proof

• The merchant sees the same proof in their portal (Delivery Proof).

• The customer sees the photos and the signature on their tracking page once the delivery is done.